Terms & Conditions

Welcome to Senghong Store. Please read these Terms & Conditions carefully before using our website or services. By placing an order on our website, you agree to all rules written below.

1. About Senghong Store

Senghong Store is an online digital service that provides game top-ups and in-game items. We help players top up games easily, quickly, and safely.

We are not the game owner or publisher. All game names, logos, and items belong to their respective companies.

2. User Agreement

By using our website, you confirm that:

You understand how game top-ups work
You agree to follow all rules on this page
You are responsible for all orders made using your device or account

If you do not agree with these terms, please do not use our services.

3. Game Information Responsibility

Before making a payment, users must carefully check:

Game ID
Server / Region
Username (if required)
Selected package or item

Important: Senghong Store is NOT responsible for wrong information entered by the user. Orders with incorrect details CANNOT be changed, canceled, or refunded. Please double-check your information before confirming payment.

4. Payment Rules

All orders must be paid in full before processing
We accept supported payment methods shown on the website
Prices may change at any time without notice
Payments made outside our official system are not valid

If payment is incomplete or failed, the order will not be processed.

5. Top-Up Processing Time

Most top-ups are processed automatically or within the stated time. Some orders may take longer due to:

Game server issues
Maintenance
High order volume
Network problems

We will do our best to process all orders as fast as possible, but delays can happen.

6. Order Status

After payment:

Successful orders will be delivered to your game account
You may receive confirmation via website, Telegram, or message

If you do not receive your top-up within the expected time, please contact support with: Order ID, Proof of payment, Game details.

7. Refund & Cancellation Policy

Because game top-ups are digital products, refunds are limited.

Refunds are ONLY allowed if:

Payment is successful but top-up is not delivered
System error caused by Senghong Store

Refunds are NOT allowed if:

Wrong game ID or server entered
Order already completed
User changes mind after payment
Account is banned or restricted by the game

8. Fraud, Abuse & Misuse

The following actions are strictly forbidden:

Fake or edited payment proof
Chargeback abuse
Using stolen payment methods
Attempting to exploit system errors

Senghong Store has the right to cancel orders, block users, and refuse future service. No refund will be given for fraud or abuse.

9. Game Account Issues

Senghong Store is not responsible for game bans, account suspensions, or lost items due to game policy. Users must follow each game's official rules.

10. Contact & Support

If you need help or have questions, please contact us via Telegram or Facebook Page. Support hours may vary, but we will respond as soon as possible.

Thank You for Using Senghong Store